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Program

8:30am

Registration Opens

Collect your name badge from the Registration Desk
10:00am -
2:30pm

Workshops (Optional Extra)

Choose from 5 different intensive workshops with our leading speakers
2:30pm

Exhibition Hall Opens

Meet with 30+ leading international and local solutions providers in our exhibition hall
3:30pm - 3:40pm
Official Conference Opening George Lawrence MerchantWords
Our MC gorgeous George kicks off Retail Global USA 2017
3:40pm -
4:10pm
Rise of the Robots: How Chat Bots, AI, Machine Learning and VR are Transforming Commerce John Lawson ColderIce
From marketing to merchandising to customer experience. How we engage with customers is changing at a tremendous pace, driven by today's customer expectations. None of us have the resources to truly personalize and improve our retail experience. How might AI help?

This session will uncover emerging artificial intelligence technology, future capabilities that will exist for practitioners, and insight into how this will impact overall customer experiences and ease conversion.




4:10pm -
4:40pm
The Future Of Marketplaces Juozas Kaziukenas Marketplace Pulse
Amazon launched the marketplace 17 years ago in 2000. Since then it has grown to be a massive opportunity for new sellers and brands to grow. However, it has continued to change over time, as consumer needs have changed, and as Amazon itself has grown. The question today is what are the trends taking place in marketplaces now, and how to be ready for the future. Marketplace Pulse founder, Juozas Kaziukenas will reveal actions taken by the leading marketplaces around the globe, and what are the trends which are yet to come.

4:40pm -
5:25pm
Luck Is Not A Strategy: Don’t Take A Chance With Your Retail Business Suzanne Miglucci Charles & Colvard
Retail can be risky, so your success shouldn’t rely on getting lucky. To capitalize on today’s expanding consumer base and dynamic marketplace, retailers must develop a versatile omnichannel strategy. Technology has changed the game by offering unprecedented insights into consumer behaviors, go-to-market strategies and more options for a streamlined consumer experience. Suzanne Miglucci, president and CEO of Charles & Colvard, will address today’s hot topics and introduce ways to decipher which strategies are important for you to be competitive in an ever-changing market.
5:30pm -
7:00pm
Welcome Drinks & Exhibition Exploration
Join us for drinks, canapes and networking with sellers, exhibitors and speakers!
Sponsored By
7:30am

Registration Opens

Collect your name badge from the Registration Desk located near the main entrance.
8:30am -
8:45am
How to get the best from the 2017 agenda
8:45am -
9:30am
The Social Selling Habit: Competing in a Connected World Dr Debra Jasper Mindset Digital
Mobile, custom, fast and easy. That's what it takes to meet the demands of today's digital customer. But it's not nearly enough. This fast-moving session will examine:
• the path from average to all star in the social selling arena (think partnering, not pitching)
• three mandates for winning over increasingly hard-to-impress customers
• the impact of AI, charming chatbots and virtual assistants on your bottom line
​Keeping pace in today’s fast moving digital world takes more than clever marketing. To thrive, retailers need to adapt. This session will connect the dots and illustrate how new technologies—and changing consumer expectations—are driving a new kind of sales approach.
9:30am -
10:15am
Join MC Jim Banks and our judges as they hear from five companies with five minutes to deliver a compelling pitch to the entire delegation, using the most imaginative means possible. The audience vote for their favorite contender!
10:15am -
10:55am
Morning Tea, Networking & Exhibition Exploration
Enjoy a morning snack and take some time to network with our exhibitors and other attendees.
Sponsored By
10:55am -
11:35am
Stream Session A
  • Marketplaces
    Understanding Amazon's Brand Registry 2.0 and what this latest tool means for brands and re-sellers
    Location Picker Plenary
    Peter Kearns
    Section info
  • Marketplaces Plus
    3 AMS Strategies That Can Increase Sales By $10,000 - $100,000 / month.
    Location Picker Track Session Room 5
    Taylor Benterud
    Section info
  • Cross Border
    International Shipping: Challenges and Solutions
    Location Picker Track Session Room 3
    Shea Felix
    Section info
  • Online Retailing Tools
    Responsible Retailing (Repeated Session)
    Location Picker Track Session Room 7
    Julie Mathers
    Section info
  • Marketing & Social Media
    The Magic of Wizards!
    Location Picker Track Session Room 4
    Tim Ash
    Section info
  • Roundtables
    Roundtable Stream A
    Location Picker Expo Hall
    Kathy Terrill, Rick Cesari, Jennifer Sharp, Gregory Unger
    Section info
11:40am -
12:20pm
Stream Session B
  • Marketplaces
    Amazon - Rapid changes over the last 12 months
    Location Picker Plenary
    Danny McMillan, Liran Hirschkorn, Sam E. Cohen, Cynthia Stine
    Section info
  • Marketplaces Plus
    Amazon and Google: Racing For Rankings
    Location Picker Track Session Room 5
    Ian Lurie
    Section info
  • Cross Border
    International Content Creation for Global Digital Marketing
    Location Picker Track Session Room 3
    Michael Bonfils
    Section info
  • Online Retailing Tools
    30 Tips in 30 Minutes to Sell More with Social Media
    Location Picker Track Session Room 7
    Lori Glenn
    Section info
  • Marketing & Social Media
    The Ultimate Paid Marketing AMA (Ask Me Anything)
    Location Picker Track Session Room 4
    Jim Banks, Ashley Kick, Erin Sagin, Marty Weintraub
    Section info
  • Roundtables
    Roundtable Stream B
    Location Picker Expo Hall
    Kristy Troup, Susan Clark, Carlos Victorica
    Section info
12:25pm -
1:05pm
Stream Session C
  • Marketplaces
    Managing The Risks And Challenges Of Trading On eBay
    Location Picker Plenary
    Tim Davies
    Section info
  • Marketplaces Plus
    Building the Backbone of a Multi-Million Dollar Wholesale Business
    Location Picker Track Session Room 5
    Eddie Levine, Greg Gilpin
    Section info
  • Cross Border
    How to be a Multi-million Dollar Seller on Up and Coming Marketplaces Across the Globe
    Location Picker Track Session Room 3
    Carlos Victorica, John Kennard, Jennifer Sharp, Michael Anderson
    Section info
  • Online Retailing Tools
    The Challenges Associated with Transaction Fraud, Advertising Fraud and Website Performance
    Location Picker Track Session Room 7
    George Bailey Kirby
    Section info
  • Marketing & Social Media
    Driving Social Conversions For Retailers
    Location Picker Track Session Room 4
    Yvonne Adele, John Lawson, Ashley Ward, Mike Brown
    Section info
  • Roundtables
    Roundtable Stream C
    Location Picker Expo Hall
    Barbara Drazga, Liran Hirschkorn, Cordelia Blake
    Section info
1:05pm -
2:10pm
Lunch, Networking & Exhibition Exploration
Enjoy a hot buffet lunch and take some time to network with our exhibitors and other attendees.
Sponsored By
2:10pm -
2:50pm
Stream Session D
  • Marketplaces
    Brand Domination on Amazon - How Existing and Emerging Brands Drive Sales and Win.
    Location Picker Plenary
    Jeff Cohen
    Section info
  • Marketplaces Plus
    Maximizing Sales with eBay’s Promoted Listings
    Location Picker Track Session Room 5
    Shefali Singla, Kathy Terrill, Billy Mills
    Section info
  • Cross Border
    Global Supplier Management: Compliance in Focus (Repeated session)
    Location Picker Track Session Room 3
    Rachel Greer
    Section info
  • Online Retailing Tools
    How to Transform Your Sales Ecosystem Into A Digital Sales Powerhouse
    Location Picker Track Session Room 7
    Adam Steinhardt
    Section info
  • Marketing & Social Media
    Advanced Content Marketing 2017
    Location Picker Track Session Room 4
    Brett Tabke
    Section info
  • Roundtables
    Roundtable Stream D
    Location Picker Expo Hall
    Lori Glenn, Danny McMillan, Ashlin Hadden
    Section info
2:55pm -
3:35pm
Stream Session E
  • Marketplaces
    How To Grow Your eCommerce Business From $0 To $10 Million And Beyond In 5 Short/Long Years.
    Location Picker Plenary
    Sam E. Cohen
    Section info
  • Marketplaces Plus
    Avoid Costly Amazon Brand Registry 2.0 Suspensions and Protect Your Intellectual Property
    Location Picker Track Session Room 5
    Cynthia Stine
    Section info
  • Cross Border
    Global Strategies For American Retailers
    Location Picker Track Session Room 3
    Brett Tabke, Jim Banks, Rosemary Coates, Jöhg Ananda
    Section info
  • Online Retailing Tools
    Harnessing the Power of Artificial Intelligence to Grow Your Amazon Business
    Location Picker Track Session Room 7
    Victor Rosenman
    Section info
  • Marketing & Social Media
    5 Killer Ideas for Driving Traffic To Your Product Listings
    Location Picker Track Session Room 4
    John Lawson
    Section info
  • Roundtables
    Roundtable Stream E
    Location Picker Expo Hall
    Tod Harrick, Brandon Rivers, Shea Felix
    Section info
3:35pm -
4:15pm
Afternoon Tea, Networking & Exhibition Exploration
Enjoy an afternoon snack and take some time to network with our exhibitors and other attendees.
Sponsored By
4:15pm-
5:00pm
​Market Sellers & SMBs: 10 Tactics To CUT Google & Facebook OUT Of The Deal Marty Weintraub aimClear Online Marketing Agency
Most e-tailers are slave to the Google/Facebook money pit machine. Sadly, this reality also effects market sellers and SMBs, whose tender margins bleed AdWords and Facebook Ads media spend. Join US Search Personality of the Year Marty Weintraub for a no-holds-barred shredding session and learn tactics to skillfully wean perpetual reliance on mainstream advertising and SEO. No dolphins were harmed in creating this presentation.



5:00pm

End of Day 2

7:00pm -
10:00pm
Gala Charity Networking Event
Please make your way to the Pool Deck for a fun night of music, entertainment with food and drinks provided. We will also be running a charity auction on the night in support of Retail ROI.
Sponsored By
9:15am -
10:00am
It’s Time to Bring Manufacturing Back to America Rosemary Coates Reshoring Institute
Your Need for Speed
According to a recent study, 54% of US manufacturers over $1billion in revenue are considering Reshoring some or all of their manufacturing. Fast fashion and fast delivery through on-line retailers like Amazon have changed the need for speed in global supply chains. Retailers must produce close to market or find ways to economically accelerate their supply chains to meet consumer demand and expectations. Reshoring production is one solution but it’s not as easy as you may think, and requires strategy, planning and a commitment to invest in rebalancing your global supply chain. What production should be kept in Asia? What production could be established in the US or Western Europe? How will you make the best, most economical reshoring decision?
10:00am -
10:45am
Growing World Class People and World Class Brands Steve Cesari Cesari Ignite
Steve will discuss the key principles that helped him and his brother Rick sell more than $4.5B in direct-to-consumer products over the last twenty years. Working with brands like Juiceman, Sonicare, George Foreman Grill and the GoPro camera, Steve will share some behind-the-scenes stories that are both entertaining and educational. You’ll discover the six time-tested principles that helped to grow these companies into national brands.

10:45am -
11:15am
Morning Tea, Networking & Exhibition Exploration
Enjoy a morning snack and take some time to network with our exhibitors and other attendees
Sponsored By
11:15am -
11:55am
Stream Session A
  • Marketplaces
    eBay Store & Listing Review Panel
    Location Picker Plenary
    Tim Davies, Shaun O'Brien, Kathy Terrill, Shefali Singla
    Section info
  • Marketplaces Plus
    What Matters Most?
    Location Picker Track Session Room 5
    George Lawrence
    Section info
  • Cross Border
    Western Goods Are Luxuries In Developing Markets - Capitalize On That Fact
    Location Picker Track Session Room 3
    Chris Morley
    Section info
  • Online Retailing Tools
    Deadly Mistakes Founders Make When Thinking About Selling Their Business
    Location Picker Track Session Room 7
    Thomas Smale
    Section info
  • Marketing & Social Media
    The Growth Hacker’s Toolkit: Leveraging Cross Discipline Creativity
    Location Picker Track Session Room 4
    Brian Swichkow
    Section info
12:00pm -
12:40pm
Stream Session B
  • Marketplaces
    How to Automate & Grow Your eCommerce Empire Remotely
    Location Picker Plenary
    Chad Rubin
    Section info
  • Marketplaces Plus
    How Smaller Brands are Winning Big on Amazon
    Location Picker Track Session Room 5
    Aaron Conant
    Section info
  • Cross Border
    Buying from China: The Art of the Deal
    Location Picker Track Session Room 3
    Brandon Dupsky
    Section info
  • Online Retailing Tools
    Responsible Retailing (Repeated Session)
    Location Picker Track Session Room 7
    Julie Mathers
    Section info
  • Marketing & Social Media
    Social Media Power Panel
    Location Picker Track Session Room 4
    Yvonne Adele, Brett Tabke, Jim Banks, Teah Teriele
    Section info
12:40pm -
1:40pm
Lunch, Networking & Exhibition Exploration
Enjoy a hot buffet lunch and take some time to network with our exhibitors and other attendees
Sponsored By
1:40pm -
2:20pm
Stream Session C
  • Marketplaces
    How Wish is using Mobile (and fun!) to Reach a Global Audience of Shoppers
    Location Picker Plenary
    John Kennard
    Section info
  • Marketplaces Plus
    eBay for Amazon Junkies
    Location Picker Track Session Room 5
    Tim Davies
    Section info
  • Cross Border
    Global Supplier Management: Compliance in Focus (Repeated session)
    Location Picker Track Session Room 3
    Rachel Greer
    Section info
  • Online Retailing Tools
    Culture and Execution Playbook
    Location Picker Track Session Room 7
    Dale Majors
    Section info
  • Marketing & Social Media
    Website Usability Review
    Location Picker Track Session Room 4
    Tim Ash
    Section info
2:25pm -
3:05pm
Stream Session D
  • Marketplaces
    Get-it-GONE! How to Turn Dud Inventory Into Working Capital
    Location Picker Plenary
    Barbara Drazga
    Section info
  • Marketplaces Plus
    Tophatter 101: Sell Fast, Sell in Volume
    Location Picker Track Session Room 5
    Jennifer Sharp
    Section info
  • Cross Border
    Taking a Product to China Via Digital
    Location Picker Track Session Room 3
    Chris Morley
    Section info
  • Online Retailing Tools
    Amazon Sellers: A dollar today could save you thousands tomorrow
    Location Picker Track Session Room 7
    Paul Rafelson
    Section info
  • Marketing & Social Media
    Website Review Panel - Enterprise Sites
    Location Picker Track Session Room 4
    Jim Banks, Adam Hersh, Kelly Sayre, Ashley Kick
    Section info
3:05pm -
3:35pm
Afternoon Tea, Networking & Exhibition Exploration
Enjoy an afternoon snack and take some time to network with our exhibitors and other attendees
Sponsored By
3:35pm -
4:15pm
The Future Of Search Britney Muller Moz
Search, machine learning, user-technology, and marketing landscapes will continue to change rapidly. Receive the tools and executable-tactics necessary to adapt to an ever-changing digital marketing landscape.
4:15pm -
4:30pm

Closing Remarks and Prize Draw